We want you to be completely satisfied with your purchase. If you need to return an item, here’s how our return process works:

1. Unused Products
If your item is unused and in its original condition, you can return it within 2 weeks of receipt. A 15% restocking fee applies, and you’ll be responsible for return shipping.
For orders paid with American Express, a 15% restocking fee plus a 6% service fee will be applied.

2. Used Products
If the product or machine has been used, we will evaluate its condition to determine whether it’s eligible for return and what restocking fee applies. You are responsible for all shipping costs.

3. Returns Not Due to Janilink Error
If the return is for reasons not caused by Janilink—such as customer error, change of mind, or misuse—a restocking fee between 15% and 35% will be applied based on the item’s condition.
For machines, our team will inspect the unit and determine the appropriate fee at our discretion.
Customers are responsible for both the return shipping cost and the original shipping cost.

4. How to Send Your Return

Pack the item securely in a box (original packaging or any sturdy box).
Include a note with your full name for identification.
For faster processing, include a copy of your receipt.

If you have any questions or need help with your return, feel free to contact us by phone or email—we’re always here to assist.